Shipping & Returns

PAYMENT
The Delko Tools website accepts PayPal, Credit Card (through the PayPal interface) as methods of payment.

PRICING
Prices on the Delko Tools online store exclude GST and freight charges and are subject to change without notice.

SHIPPING
Please allow 5 business days from payment for your order to be dispatched.

Customer will be notified of shipping via email, as well as a note on the order.

It’s important to note that Delko Tool’s responsibility for the goods ends when the elected freight provider has taken possession of the goods.

If you are not home at the time delivery you can issue an “authority to leave” in the comments section of your order, allowing our courier to leave the package unattended at your address without a signature. Delko Tools will not be responsible for any lost or stolen packages.

If no “authority to leave” has been issued or the courier feels leaving the goods is unsafe, the order will be returned to the couriers depot for a short time then forwarded back to Delko Tools. Additional freight charges will apply for a returned or declined delivery.

While we always strive to ensure on time delivery, there might be instances when the package may be delivered past the confirmed date.

INSPECTION
Customers should examine the products upon receipt and Delko Tools shall not be responsible for mis-delivery, shortage, defect or damage to the products unless the purchaser notifies Delko Tools within seven (7) days from the date of delivery.

RETURNS
Change of mind
Delko Tools may accept the return of merchandise offering an exchange or credit. Goods are to be returned to the nearest Delko Tools unused and undamaged at the expense of of the purchaser within fourteen days (14) of taking receipt of the goods. Additional freight charges will apply for a change of mind exchange.

Incorrect supply
Delko Tools will correct any issues relating to the incorrect supply of goods as quickly as possible. If the error is deemed to have occurred on Delko Tools side of the transaction, return transport and replacement goods can be issued or the order can be cancelled to the credit of the customer.

Faulty goods
Delko Tools warrants our products will be free from any defect in materials or workmanship upon purchase.